Email notifications
There are a number of situations when it is a good practice to communicate with your customers. For example, when they sign up or place orders in your online store. Your store comes with a set of default emails for this purpose. When a triggering event occurs the corresponding email is automatically sent to your customer. A triggering event can be a new sign-up for your store or a successful payment for an order.
You cannot add or delete any of the default emails. Your customers always receive them in case of a triggering event.
If you use Unistore domain for your store, by default, your customers receive emails from no-reply@unistore.com.
If a customer does not receive emails from you, we recommend asking them to check a spam folder in their email. If the problem continues, we recommend asking them to provide an alternative email address from a different email provider.
- Desktop
- Tablet
- Mobile
To browse your store emails in admin interface, go to Marketing > Email notifications.
To browse your store emails:
- In admin interface, select
- In the sidebar, select Marketing, then Email notifications
To browse your store emails:
- In admin interface, select
- In the sidebar, select Marketing, then Email notifications
Email notification provides you with a list of emails grouped by categories. Each email has a triggering event description. You can find more information about specific emails in default emails.
In Email notifications, you can:
Default emails
Account welcome
Account welcome is an informative email. Your customers receive it after they create an account in your store.
The manually created customers (refer to Customers for more information) do not receive account welcome email.
By default, the email contains a greeting text and a button to redirect customers to your store homepage.
Password reset instructions
This is an important email. Please, consider the information below when editing it.
Password reset instructions is an email your customers receive when they ask for a password reset for their account in your store.
By default, the email contains a link for a password reset. It is a crucial part of the email. When customizing the email, always make sure it contains the password reset link. Otherwise, your customers will not be able to reset their account password. For some of them, it might mean they lose access to their orders and other account details.
Password was changed
This is an important email. Please, consider the information below when editing it.
Password change is an email your customers receive after they change their account password.
By default, the email contains a link for a password recover. In case, their account was stolen, your customers can use this link to recover the password and regain access to their account.
When editing the email, we strongly recommend you not to delete the password recover link.
Successful order payment
Successful order payment is an informative email. Your customers receive it when their order change the payment status to Paid.
By default, the email contains a thank-you text with the order number, a list of ordered items, a button to redirect a customer to the order page in their account, and order details.
Order refund
Order refund is an informative email. Your customers receive it when you issue a refund for their order and it changes the payment status to Refunded.
By default, the email contains an informative text with an order number, a button to redirect a customer to the order page in their account, and a list of refunded items.
If your store has a custom page (refer to Custom pages) with the refund policy, we recommend including the link to it in the email.
Order refunded partially
Order refunded partially is an informative email. Your customers receive it when you issue a refund for their order and it changes the payment status to Partially refunded.
By default, the email contains an informative text with an order number, a button to redirect a customer to the order page in their account, and a list of refunded items.
If your store has a custom page (refer to Custom pages) with the refund policy, we recommend including the link to it in the email.
Order cancellation
Order cancellation is an informative email. Your customers receive it when you cancel their order and it changes the payment status to Canceled.
By default, the email contains an informative text with an order number, a list of ordered items, a button to redirect a customer to the order page in their account, and order details.
Abandoned cart
Abandoned cart is an informative email. Your customers receive it when they leave their cart unedited for 2 hours and it becomes abandoned.
This is a multiple-time email. If a customer edits their abandoned cart and leaves it again for 2 hours, they receive this email again.
By default, the email contains an informative text, a button to redirect a customer to your store, and a list of the items in the cart.
Order fulfillment in progress
This is an informative email. Your customers receive it when their order changes its fulfillment status to In progress.
By default, the email contains an informative text with an order number, a list of ordered items, a button to redirect a customer to the order page in their account, and order details.